Implementing observability and SRE practices for digital banking.

Applying reliability practices across teams and domains.

My work at Pragma supported SRE teams working across applications and domains at Bancolombia. It covered observability, reliability definitions, critical paths and chaos engineering activities.

Turning practices into configuration and automation.

I created automation to help SRE teams implement reliability practices. For Golden Signals, I configured Dynatrace dashboards and microservice monitoring using existing team templates.

I worked on SLA/SLI/SLO definitions through Excel and Dynatrace dashboards, alongside critical-path definition and weighting. Chaos engineering work involved Azure Pipelines, Chaos Monkey and AWS chaos tooling.

Coordinating implementation across two banking channels.

I later coordinated and executed implementations for Sucursal Virtual Personas and Mi Bancolombia. I adapted pipelines, coordinated participants and carried out the implementations.

Dashboards. Definitions. Pipelines. Execution.

My work produced configured Dynatrace dashboards, documented SLI/SLO definitions and adapted pipelines for SRE teams. These were the concrete outputs of my contribution to the implementations.